Frequently Asked Question
Orders & Shipping
Where do you ship?
We currently ship to multiple countries worldwide, subject to carrier availability. If shipping is unavailable to your country, this will be shown at checkout.
How long does shipping take?
Estimated Shipping times:
- Europe: 3–7 business days
- United States: 3–7 business days
- United Kingdom & Ireland: 3–7 business days
- Rest of the world: 3–14 business days
Shipping times may vary during holidays, customs processing, or high-demand periods.
Do you offer free shipping?
Yes. Many destinations qualify for free shipping automatically at checkout.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–72 hours to appear.
How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
Returns & Refunds
Can I return my order?
Yes. We accept returns within 30 days of delivery. Items must be unused, unworn, with tags attached, and in their original packaging.
How do I request a return?
Please contact our support team before sending your item back. Returns sent without authorization may not be accepted.
Who pays for return shipping?
- If the item is defective, damaged, or incorrect, we cover reasonable return shipping costs.
- For change-of-mind returns, customers are responsible for return shipping costs.
When will I receive my refund?
Once your return is received and inspected, refunds will be processed to the original payment method within up to 10 business days.
Can I cancel my order?
Orders can only be canceled before processing begins. Once processing or shipping has started, cancellation may no longer be possible.
Products
Are your backpacks waterproof?
Many of our backpacks feature water-resistant or waterproof materials. Please check each product description for specific details.
Do your backpacks fit laptops?
Yes. Many models include padded laptop compartments designed for work, travel, or school use. Compatible laptop sizes are listed on each product page.
Are your products original?
We work with trusted international manufacturers and carefully selected suppliers known for quality, durability, and modern design.
What types of backpacks do you sell?
We offer backpacks and bags for:
- Work & business
- Travel
- School & college
- Sports & outdoor activities
- Everyday use
- Tennis & training
- Tech organization
Payments & Security
What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Klarna
- Shop Pay
- And more.
Is my payment secure?
Yes. All payments are securely processed through encrypted payment providers.
Customs & Duties
Will I need to pay customs duties or import taxes?
Depending on the destination country, import taxes, customs duties, or local fees may apply.
Whenever applicable, these charges will be calculated and clearly displayed at checkout before you complete your purchase, ensuring full transparency in the final order total.
Customs charges are determined by local authorities and may vary depending on your country’s import regulations.
Contact
How can I contact Bolsnik?
You can reach our support team at:
Customer support hours:
Monday to Friday — 09:00 to 18:00 (excluding holidays).
Still Have Questions?
If you still need help, our support team is always here for you.
📧 Contact us anytime at: support@bolsnik.com
We’ll be happy to assist you as quickly as possible.
