Refund policy
Refund / Return Policy
Refund Policy
Refund Eligibility
Refunds are processed only after we receive and inspect the returned item.
An item is eligible for a refund if:
- It meets the conditions in our Return Policy (unused, unworn, with tags, and in original packaging)
- The item is defective, damaged, or incorrect
- The return was made within the applicable 30-day return period
If the item does not meet these conditions, the refund may be declined or partially approved.
Refund Process
Once your return is received, it will be inspected for eligibility.
You will be notified by email whether your refund is approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.
Non-Refundable Costs
The following costs are non-refundable unless otherwise required by law:
- Original shipping fees
- Return shipping paid by the customer
- Customs duties, taxes, or import fees
If the item is defective, damaged, or incorrect, reasonable return shipping costs may be reimbursed upon approval.
Partial Refunds
Partial refunds may be applied if:
- The item shows signs of use
- Tags or original packaging are missing
- Parts of the product are missing
- The item is returned after the standard 30-day period but accepted as an exception
Chargebacks and Payment Disputes
Customers are encouraged to contact our support team before initiating a dispute or chargeback.
If a chargeback is initiated without prior contact, Bolsnik reserves the right to provide order documentation, shipment tracking information, proof of delivery, and communication records to the payment provider or financial institution involved in the dispute.
Delayed Refunds
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact:
Our team will assist in verifying the refund status with the payment provider.
European Union – 14 Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable consumer protection laws.
To qualify for a return under this right, items must be returned in their original condition, unused, unworn, with tags, and in the original packaging.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
Once the returned item is received and inspected, approved refunds will be issued to the original payment method.
Consumer Rights
Nothing in this policy limits or excludes any consumer rights granted under applicable laws.
Return Policy
Last updated: March 07, 2026
Return Period
Customers may request a return within 30 days of receiving their order.
Return Conditions
To be eligible for a return:
- Items must be unused, unworn, with all original tags attached, and in the original packaging.
- Proof of purchase is required.
Returns that do not meet these conditions may be refused or partially refunded.
Return Method
Important: We do not accept in-person returns at our office location.
All approved returns must be shipped using:
- A designated drop-off point, or
- A courier service (contact us for guidance).
Please contact support@bolsnik.com before sending any return.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
- For defective, damaged, or incorrect items, Bolsnik covers reasonable return shipping costs.
- For returns due to change of mind or non-defective items, customers are responsible for return shipping costs.
Refund Process
Once the returned item is received, it will be inspected to verify eligibility.
If approved, the refund will be processed to the original payment method within 10 business days.
Please note that banks and payment providers may require additional time to complete the refund process.
Non-Refundable Costs
Unless otherwise required by law, the following costs are non-refundable:
- Original shipping costs
- Return shipping paid by the customer
- Customs duties, import taxes, or other related fees
Delayed Refunds
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact:
Our support team will assist in verifying the refund status with the payment provider.
European Union – 14 Day Right of Withdrawal
If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.
To qualify, items must be returned unused, unworn, with tags attached, and in the original packaging.
Customers are responsible for return shipping costs for returns made under the 14-day withdrawal period, unless otherwise required by applicable law.
Refunds approved under applicable EU consumer laws will be processed to the original payment method.
Consumer Rights
Nothing in this policy limits any consumer rights granted under applicable laws and regulations.
