Privacy policy

Last updated: January 01, 2026

Bolsnik operates this online store and website, including all associated information, content, features, tools, products, and services (collectively, the “Services”), in order to provide customers with a curated shopping experience.

The Services are powered by Shopify, which enables us to operate and deliver the Services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you access, use, make a purchase through, or otherwise interact with the Services. In the event of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to matters concerning the collection, processing, and disclosure of personal information.

We process personal data in accordance with applicable European Union data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”), as well as applicable Italian data protection laws.

Please review this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Policy and agree to the practices described herein.

Personal Information We Collect or Process

For the purposes of this Policy, “personal information” refers to any information that identifies you or can reasonably be linked to you or another individual. It does not include information that has been anonymized or irreversibly de-identified.

Depending on how you interact with the Services, your location, and applicable legal requirements, we may collect or process the following categories of personal information, including inferences derived from such data:

Contact information, including name, residential address, billing address, shipping address, telephone number, and email address.
Financial information, including credit or debit card details, payment card information, financial account details, transaction records, payment method, payment confirmations, and related payment data (securely processed by our payment service providers).
Account information, such as username, password, security questions, preferences, and account settings.
Transaction information, including products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, as well as purchase history.
Communications, including information you provide when contacting customer support or otherwise communicating with us.
Device information, such as data about your device, browser type, network connection, IP address, and other unique identifiers.
Usage information, including details regarding how and when you access or navigate the Services.

Sources of Personal Information

We may obtain personal information from the following sources:

Directly from you, when you create an account, place an order, use the Services, contact us, or otherwise provide information voluntarily.
Automatically, through your interaction with the Services, including data collected via your device and through cookies or similar tracking technologies.
From service providers, when they process personal information on our behalf or provide technological infrastructure.
From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on your interaction with us and the Services used, we may process personal information for the following purposes:

Providing and Improving the Services

We use personal information to deliver and enhance the Services, including performing our contractual obligations, processing payments, fulfilling orders, managing returns and exchanges, maintaining accounts, arranging shipping, remembering preferences, sending account-related notifications, enabling reviews, and personalizing your shopping experience, including product recommendations.

Marketing and Advertising

Where permitted by law, we may use personal information to send promotional communications by email, SMS, or postal mail, and to display online advertising. You may opt out of marketing communications at any time as described below.

Security and Fraud Prevention

Personal information is used to authenticate accounts, ensure a secure shopping environment, detect and prevent fraud or unlawful activities, and protect the integrity of the Services. You are responsible for safeguarding your account credentials.

Customer Communication

We use your information to provide customer support and maintain our relationship with you.

Legal Compliance

We process personal information as necessary to comply with applicable laws, respond to lawful requests, and enforce our policies and contractual terms.

Disclosure of Personal Information

We may disclose personal information in the following circumstances:

To Shopify, vendors, and service providers performing services on our behalf.
To business and marketing partners, in accordance with their privacy practices.
When you provide instructions or consent, including for shipping services or social media integrations.
To affiliates within our corporate group.
In connection with corporate transactions such as mergers, acquisitions, or bankruptcy proceedings.
To comply with legal obligations or to protect rights, property, and safety.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to support and improve the platform.

Your information may be transferred to Shopify and to third parties located in other jurisdictions. Shopify may act as an independent data controller for certain processing activities.

Additional details are available in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy

You may also exercise certain rights through the Shopify Privacy Portal:
https://privacy.shopify.com

Third-Party Websites and Links

We are not responsible for the privacy practices or security measures of third-party websites or services linked through the Services.

Children’s Data

The Services are not directed to children. Bolsnik does not knowingly collect personal information from individuals under the legal age of majority (18 years old in most EU countries, including Italy).

Security and Data Retention

While we implement reasonable security measures, no system can be guaranteed to be completely secure.

Personal information is retained only for as long as necessary to fulfill legitimate business purposes, comply with legal obligations, and meet contractual requirements.

Your Rights and Choices

Depending on your jurisdiction, you may have rights that include:

Right of access
Right to deletion
Right to rectification
Right to data portability
Right to manage or withdraw marketing communications

If you are located in the UK or the European Economic Area (EEA), you may also have the right to object to certain processing activities and withdraw consent where processing is based on consent.

Requests may be submitted using the contact information below. Identity verification may be required before processing requests.

Complaints

If you have concerns regarding our data handling practices, please contact us directly.

You also have the right to lodge a complaint with your local data protection authority. In Italy, this authority is the Garante per la protezione dei dati personali.

International Transfers

Personal information may be transferred to countries outside your jurisdiction. Where legally required, we rely on approved transfer mechanisms, including Standard Contractual Clauses.